Privacy Notice

This notice explains what personal information KOVAH collects, why we collect it, and the choices you have. We keep things simple: we collect what we need to run the store and talk to you, and we never sell your data.

1. What We Collect

• When you order: name, email, shipping/billing address, phone number and payment details (processed by our payment providers).
• When you sign up: your email address.
• When you contact us: your message and the details you include.
• Automatically: basic analytics such as pages visited and device type, to understand how the site is used.

2. How We Use It

• To process and deliver your orders and handle returns.
• To send order updates and, if you opt in, marketing emails (you can unsubscribe any time).
• To answer your questions and provide support.
• To improve our site and products, and to prevent fraud.

3. Who We Share It With

We share data only with the services needed to run the store — our ecommerce platform and payment processors (Shopify), delivery carriers, and email tools — each bound by their own privacy obligations. We do not sell personal information.

4. Cookies

We use a small number of cookies to make the site work and to remember your basket. You can read more in our Cookie Policy.

5. Your Rights

Depending on where you live you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these, contact us and we'll respond within the timeframes the law allows.

6. Data Retention & Security

We keep personal information only as long as needed for the purposes above (for example, order records for accounting and warranty purposes). We use appropriate technical and organisational measures to protect your data in transit and at rest.

7. Contact

Privacy questions or requests: [privacy email — add yours], or via our contact page. Our data controller details: [company legal name, registered address].